Shipping policy

Shipping Policy: Worldwide Shipping
Handling Time: Your order will be carefully packaged and prepared for shipment within 5-7 business days.
Shipping Time: Due to global shipping logistics and customs processing, your package may take approximately 15-20 business days to reach its destination.
 
Handling Time Explanation (5-7 Days):
At our online store, we are committed to providing customers with the highest quality products. Every order is carefully handled, inspected, and packaged to ensure it meets our high quality standards. Our dedicated team requires 5-7 business days to process your order, ensuring you receive your item in perfect condition and meticulously delivered.
 
Shipping Time Explanation (15-20 Days):
The 15-20 business day shipping time takes into account all stages of the global shipping process, including customs clearance, international shipping, and local delivery. While we strive to expedite the process, factors such as customs inspections and local delivery timelines may affect the final delivery time. Thank you for your patience, and we will do our utmost to ensure your package arrives safely and efficiently.
 
At our online store, we value your satisfaction and are committed to providing you with a pleasant shopping experience. Due to the complexities of international logistics, delivery may take some time. However, rest assured, our team is constantly monitoring your order's progress. We'll assist you every step of the way and ensure a pleasant shopping experience.
 
Thank you for choosing us. We look forward to serving you and providing you with a pleasant shopping experience!
 
Disclaimer
 
Ownership of packages delivered to local carriers transfers to the buyer. We ensure all packages are in good condition prior to shipment. We are not responsible for delayed, lost, detained, or damaged packages, misdirected deliveries, or incorrect delivery information. Delivery is a service provided when you order from a local carrier, so any delivery issues are the responsibility of the carrier.
 
My tracking information shows that my package was delivered, but I never received it.
 
We know your order is important! www.hearthandware.com offers package tracking services. If your tracking information shows that your package was delivered, but you haven't received it yet, please check with your neighbors to ensure they haven't received it by mistake. If a family member, roommate, or other person has received the package, please inform them. The package may also have been sent to the property manager or apartment office.
 
Please note that we consider all orders marked as delivered by the courier to have been delivered. If the tracking city/location matches the provided delivery address, the order is considered delivered.
 
Our trackable, insured shipping policy with the carrier only covers orders from the time they are shipped until they are marked as "delivered."
 
While we will do our best to assist you, www.hearthandware.com is not responsible for packages lost or stolen after delivery. If you still cannot find your package, please contact the carrier to discuss the issue and file a claim.
 
Will I receive a tracking number?
We provide tracking for every order. This information is available once the product has shipped. Because our product development team takes the time to source high-quality, affordable products, each product may be shipped from different distribution centers around the world.
 
Once you receive a tracking number, you can track your order using the "Track Your Order" option on our website.
 
Can I cancel my order?
To ensure fast shipping, our warehouse has a very fast order turnaround time, which means we cannot guarantee modifications or cancellations once an order has been placed.
 
International Shipping Policy
At www.hearthandware.com, we are committed to providing global shipping services to our valued customers. However, please note that some countries may impose customs duties, tariffs, or import fees/restrictions on incoming shipments during international shipping. We want to ensure transparency and clarity on this matter, so please read and understand the following information before purchasing on our website:
 
Our Limited Liability:
 
www.hearthandware.com is not responsible for any detentions, additional fees, delays, or issues related to customs clearance in the buyer's country.
 
Once we ship your order, any fees, charges, or disputes arising from customs or import-related matters are not our responsibility.
 
Refunds and Disputes:
 
We kindly ask customers not to initiate refunds or disputes related to customs or import fees, as these are beyond our control.
 
Any refunds or disputes related to customs or import issues will be denied.
 
Agreeing to These Terms:
 
By purchasing from www.hearthandware.com, you acknowledge and agree to the terms outlined in this shipping policy.
 
Please carefully review your country's customs and import regulations before purchasing. We are committed to providing excellent customer service and appreciate your understanding and cooperation.
 
If you have any questions or concerns about our shipping policies, please feel free to contact our customer support team.
 
Thank you for choosing www.hearthandware.com for your shopping needs!